- Set up Amazon Echo and Alexa properly
- Restart Echo and router
- Turn off Bluetooth during setup
- Ensure you are using the correct Wi-Fi password
- Connect to different Wi-Fi band (2.4Ghz/5Ghz)
- Switch to WPA2 Security in router settings
- Update Alexa app
- Reinstall Alexa app
- Disable Smart Network or Smart Wi-Fi Switcher (Android)
- Change the date and time of your phone
- Update Android System Webview (Android Only)
- Disable Ad Blockers and VPNs
- Connect to Your phone’s hotspot
- Deregister Echo device
- Factory Reset Echo
Step 1: Install the Alexa app on your Android or iOS device . But, don’t open it yet.
Step 4: A pop-up screen will show up in the Alexa app suggesting that the Echo device is ready to set up. Tap on Agree & Continue.
How to Fix Echo Won’t Connect to Wi-Fi During Setup
- Install the Alexa app on your phone
- Plug in Amazon Echo
- Sign into your Amazon account
- Add the Echo Device to the Alexa app
- Connect to Amazon Wi-Fi
- Connect to Actual Wi-Fi
Here’s a detailed version of the above steps:
Step 1: Follow the first four steps of the above method.
However, if your Echo device is stuck in the blue light ring, press the Action button of your Echo device for 5-10 seconds until you get the orange light ring. Then, tap the Continue button on your Alexa app.
Step 3: You’ll then be taken to the Manually connect to Echo screen. This step allows the Echo to eventually connect to your actual Wi-Fi. This step is very crucial and it’s important to follow it carefully. Here’s what you need to do.
Important Step for Android Phones
If, somehow, you missed the Wi-Fi has no Internet access notification and your Echo is now showing the violet light ring, hold the Action button on your Echo device to enter setup mode again.
Then, repeat the steps mentioned above and this time make sure to tap the Wi-Fi has no Internet access notification followed by selecting Yes from the menu. Once you tap Yes, go back to the Alexa app and you will be connected successfully. Tap the Continue button.
Important Step for iPhone
Step 4: You’ll then be asked to select your Wi-Fi network. Tap your Wi-Fi network and enter the password. Finally, hit the Connect button. Your Echo device will then finish the setup process and you’ll be notified on the next screen that the setup is complete. Tap the Continue button. That’s all you have to do to set up Echo and Alexa without any issues.
2. Restart Echo and Router
If the Alexa app can’t find Echo in setup mode or Echo won’t connect to Wi-Fi during setup, simply restart the Echo device and your Wi-Fi router. To restart the Echo and the router, unplug them from the power supply and then plug them back.
3. Turn off Bluetooth During Setup
Tip: Know how to put Alexa in Bluetooth pairing mode.
4. Ensure You Are Using the Correct Wi-Fi Password
If you are getting the Wi-Fi password is incorrect error while setting up your Echo device, ensure that you are actually entering the correct Wi-Fi password. There are chances you may have changed the password and you are trying to use the old password. To be on the safe side, view your saved Wi-Fi password on Android and iPhone .
5. Connect to Different Wi-Fi Band (2.4Ghz/5Ghz)
If your Echo device is having a Wi-Fi problem during setup, you should try switching the Wi-Fi band from 2.4 GHz to 5 GHz or vice versa while selecting the Wi-Fi network.
6. Switch to WPA2 Security in Router Settings
If the Echo device isn’t detecting Wi-Fi during setup, there are chances your Wi-Fi network is using WPA3-Personal security. It seems Echo devices work best with WPA2. So go into your router settings and switch to WPA2 security .
7. Update Alexa App
Sometimes, the problem is neither in your Echo nor in your Wi-Fi but in the Alexa app. To fix it, all you need to do is update the Alexa app from the Play Store (Android) or App Store (iPhone) and that will fix the Echo setup issue.
8. Reinstall Alexa App
If you’re stuck on the white screen of the Alexa app during the setup process, you should try reinstalling the Alexa app on your phone. Reinstalling the app will also help if Echo doesn’t enter setup mode. For that, first, you will need to uninstall the app followed by installing it again.
9. Disable Smart Network or Smart Wi-Fi Switcher (Android)
If you’re stuck on the setup process on devices like Samsung and OnePlus, you need to disable the Smart Network Wi-Fi setting. To do so, follow the steps:
Step 1 : Leave the Alexa app and open phone Settings.
Step 2 : Go to the Wi-Fi Settings of your phone. In older Samsung phones, you’ll find the Smart network switch on this screen itself. Uncheck the option if it’s on. On the new Samsung devices , tap the three-dot menu at the top-right corner or tap Advanced Settings. Turn off the Smart Network option or Switch to mobile data as it is called now. Go back to the Alexa app and it should be connected. Similarly, look for the Smart Wi-Fi Switcher option in the OnePlus Wi-Fi Settings.
10. Change the Date and Time of Your Phone
Many times, due to a conflict in the date and time of your phone, Alexa and Echo do not complete the setup process properly. You have to change the date and time settings on your device from Manual to Automatic.
To do so, open the device settings of your phone (Android or iPhone) and navigate to the Date and time settings. Enable the toggle for Automatic date & time.
11. Update Android System Webview (Android Only)
A normal user will never think of updating the apps if they are facing setup issue on their Echo. However, surprisingly, you have to update the Android System WebView app (if an update exists) to fix this issue.
To do so, follow these steps:
Step 1 : Open the Play Store app on your device and search for Android System Webview.
Tip: Learn how to fix Android System WebView not updating.
12. Disable Ad Blockers and VPNs
13. Connect to Your Phone’s Hotspot
Tip: To change Wi-Fi in the Echo device, open the Alexa app and tap on your Echo device. Select Change next to Wi-Fi network and select the new Wi-Fi that you want to connect to.
14. Deregister Echo Device
In case you are trying to set up an Echo device after resetting it, you should deregister the device first before you set it up again, otherwise, you might get the “There was a problem setting up your device” error message.
Then, click on the Deregister button on the next screen.
15. Factory Reset Echo
If the Alexa app can’t find Echo in setup mode, you should factory reset your Echo device using physical buttons and then try setting it up again as shown in the first fix.
