- If the Prime Video app is not working on your Android TV, it might be due to an issue with your payment method.
- Open Settings > Network and Internet > Select IPv6 Setup > Set up IPv6 connection > Select No.
- Like other platforms, clearing the app cache memory is a good option to fix Prime Video not working on your Android TV.
Basic Fixes
- Don’t view the same title on 2 devices: Amazon Prime Video has set device usage limits for its users. You can stream a movie title or TV show to not more than two devices at the same time.
- Force quit and relaunch Prime video app: Long-press the Prime Video icon > Tap on Info > Force Stop.
- Update or reinstall Prime Video: Install the latest version of the Prime Video app on your Android TV.
- Update Android TV OS version: Open Settings > System > About > Check for updates.
Fix 1: Check Your Billing Status
Step 1: Visit Prime Video and then sign in to your account.
Step 2: Click on your profile name > Account and Settings .
Step 3: Look for the Prime Membership section to find your payment details.
Step 5: Click on View Your Payment Method .
Step 6: Click on Edit Payment in the dropdown menu.
Fix 2: Disable IPv6 on Your Android TV
This error message may appear if the Internet Service Provider or the website is not compatible with Internet Protocol Version 6 (IPv6). That’s why we suggest disabling it.
Open Settings > Network and Internet > Select IPv6 Setup > Set up IPv6 connection > Select No .
Like other platforms, clearing the app cache memory is a good option to fix Prime Video not working on your Android TV. Follow these steps to do the same.
Step 1: Long-press the app icon > Select Info .
Step 2: Select Clear Cache from the options.
Step 3: Press Ok to confirm. Restart the Prime Video app again.
Tip: Learn how how to change Prime Video profile picture .
