• Restart your Echo device and try changing its volume levels.
  • Set Amazon Music as the default music service and turn off the Profanity Filter.
  • Amazon Music services could be down for your current location. Use DownDetector to confirm the same.

Some Basic Fixes

  • Restart your Echo device: You should start the troubleshooting process of Alexa not playing Amazon Music by restarting your Echo.
  • Check your internet connection. Your Echo device and phone should be connected to a strong Wi-Fi network. Try switching to the 5GHz frequency band.
  • Try changing volume levels: Either use physical buttons on your Echo device or use the Alexa app. Go to Devices, select your Echo device, and then tap on Volume to change it.
  • Check Amazon Music server : If the issue persists, put your detective hat on and see if Amazon Music service is down on Downdetector .

You can also check out our post to fix if Alexa is not talking on Echo.

Fix 1: Register Your Echo Device Again

Step 1: Open the Alexa app . Tap on Devices , followed by your Echo device.

Step 2 : Tap on the Settings icon and select Deregister .

Fix 2: Check the Default Music Provider

Step 1 : Open the Alexa app and tap on the More tab, followed by Settings .

Step 2 : Tap on Music & Podcasts .

your default services alexa app - 1

Tip : Know how to play Spotify with Echo.

Step 2: Tap the Share icon and select Make Public .

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Step 2 : Click on your name at the top and select Memberships & Subscriptions . In some countries, you will have different options, such as Your Prime Membership.

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Step 3: You will find all your active subscriptions here.

Fix 5: Turn Off the Explicit Filter

If the explicit filter setting is enabled, the song won’t play if it has explicit lyrics. Here’s how to turn it off.

Step 1: Open the Alexa app on your phone and tap on the More tab , followed by Settings.

Step 2: Go to Music & Podcasts .

Step 3 : Tap on Explicit Language Filter or Profanity Filter and turn off the toggle for it.

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Step 2: Click on Settings . If Settings isn’t available, click on the link saying go to Manage Your Content and Devices page .

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Step 3: Click on Preferences at the top > select Country/Region Settings . Or, click on Country Settings, if available.

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Fix 7: Check Location and Time Zone

For music to work, you must check a few settings in the Alexa app like Device Location, Time Zone, and Language. Try keeping them to your current location.

To change these settings, follow the steps:

Step 1: Open the Alexa app and tap on Devices at the bottom. Go to your Echo device.

Step 2 : Tap on the Settings icon at the top. Check Device Location and Time Zone . Match them with your local information. Once you have updated everything, play a song on Alexa.

Fix 8: Transfer Music to a Different Country

Once you have deregistered it, add it again to the Alexa app. If you face any issues, try these fixes .

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