- Type Help in the Search Bar to find solutions, or visit Microsoft’s support page.
- Open the Get Help app for guided troubleshooting, contact support, or access frequently asked questions.
- Visit Microsoft Support for a comprehensive range of help articles, guides, and tutorials.
Note: All the steps in this article work for both Windows 10 and Windows 11
1. Launch the Get Help App on Windows
Step 1 : Press the Windows key , type help , and press Enter .
Step 2 : You can search for your issue to get results that could potentially solve your problem.
Example: Set up scanner in Windows.
In addition, you can contact Windows Support via chat, email, or phone for help. Follow along.
Step 3 : Tap the Contact Support button at the bottom left corner.
Step 4 : Under Products and services, click on the drop-down menu.
Step 5 : Select Windows .
Step 6 : Under Category, select Microsoft Accessories .
Step 7 : Finally, click on Confirm .
You will get two options : chat with a support agent in your web browser or provide your phone number, and a support agent will call you. Select any option and proceed to sort the issue out.
2. Use the Get Started App
Step 1 : Press the Windows key , type Get Started , and press Enter .
Step 2 : Now, click Get Started , and Windows will take you through all the settings to customize your experience.
Go through all the settings and choose to enable or disable them based on your requirements. We highly recommend you enable the Get tips and suggestions when I use Windows options. Follow the instructions.
Step 3 : Open Windows Settings , select System , and go to Notifications .
Step 4 : Click on Additional settings and check the box next to Get tips and suggestions when using Windows .
3. Use the Troubleshooter
Step 1 : Press the Windows key , type Troubleshoot settings , and press Enter .
Step 2 : Click on Other troubleshooter .
You will land on a page full of dedicated troubleshooters.
Step 3 : Based on the issue you are facing, Run the troubleshooters and sort the issue out.
This should provide you with the help you need in Windows. However, Troubleshooters sometimes act weirdly or don’t work. If you’re facing a similar issue, check out these best ways to fix troubleshooters .
4. Use Windows Search to Get Help
You can search internal and external (online) files from your PC. Additionally, if you experience any issues, a general search query on the search tab will direct you to the corresponding Settings page, which contains a solution sourced from Bing.
Step 1 : Press the Windows key and type your query.
Example : Wi-fi not connecting
Step 2 : Click Open results in browser .
The solution will be readily available on Bing with an easy-to-access link to the Settings page. However, sometimes Windows Search becomes slow. Check out these top ways to fix slow Search on Windows 11 .
It is a great way to integrate all products and resolve user issues. Furthermore, you may directly access the support page to get help for common Windows issues.
5. Get Help in Windows Using Quick Assist
Step 1 : Click the Windows icon , type Quick Assist , and press Enter .
Step 2 : You will find two options: Get Assistance and Give Assistance. Click on Get Assistance .
You need to enter the security code you receive from the other end (support team or friend) whenever you are getting assistance.
To assist, you need to sign in and generate a security code to share with the person seeking assistance. Your code will only be valid for 10 minutes to connect to the other system.
6. Use Social Media to Get Help
You can resolve your issue using social media without contacting Microsoft Support directly or disclosing your personal information. You may tweet your problem to @microsofthelps on X (formerly Twitter). The support team will revert with a solution.
Alternatively, post your question on the r/windowsHelp Reddit community. However, this Reddit community is not run by Microsoft. So, test out the solutions provided by the community members with a grain of salt.
7. Contact Microsoft Support to Get Help
If none of the above recommendations prove effective, this is your last option. You must contact Microsoft Support to help with your Windows issue.
Step 1 : Go to the Contact Microsoft Support page . This page is a web version of the Get Help app.
Step 2 : Type your query, like how to change display settings in Windows, and click on Get Help .
Step 3: Follow the step-by-step instructions, and if they don’t work out, click on Contact Support .
Step 4 : Select your Product and services , category , and click Confirm .
Step 5 : If you see call me is unavailable, click Chat with a support agent in your web browser .
Step 6 : Check your email and click on Confirm .
If you are a business user, you can call Microsoft support directly through Global Customer Service phone numbers.
Choose the region from the drop-down menu and reach out directly.
No. Microsoft’s Get Help app differs from other included apps, and it cannot be uninstalled via the Apps & Features menu, nor can you use the Search function to do so.
Go to Windows Settings > Windows update > scroll down to find Get Help.
Open Microsoft Word and press the F1 key on your keyboard to open Word Help.
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- In most cases, running the printer troubleshooter or configuring the “Print Spooler Service” should resolve the error.
- Deleting old printer devices and print spooler files can also help fix the issue.
- If nothing works, you may need to delete corrupted print spooler registry entries.
Fix 1: Run Printer Troubleshooter
Windows comes with a dedicated printer troubleshooter that can automatically diagnose and fix any printing issues on your PC. It checks all of your printer configurations and corrects any inconsistencies. Here’s how to run it.
Step 1: Press the Windows key + I to launch the Settings app and head to System > Troubleshoot .
Step 2: Go to Other troubleshooters .
Step 3: Click the Run button next to Printer to begin troubleshooting.
From there, follow the on-screen prompts to finish the troubleshooting process.
Fix 2: Check Print Spooler Service
If the Windows troubleshooter fails to identify any issues, you can check the Print Spooler service on Windows to see if it is properly configured. Here’s how.
Step 1: Press the Windows key + R to open the Run dialog. Type services.msc in the box next to the Open field and press Enter .
Step 2: In the Services window, scroll down to locate Print Spooler . Right-click on it and select Properties .
Step 3: Set the Startup type to Automatic from the drop-down, if it isn’t set already.
Step 4: On the Recovery tab, use the drop-down menus next to First failure, Second failure, and Subsequent failures to select Restart the Service . Then, click on Apply followed by OK .
Restart your PC and check if the print spooler stops again.
Fix 3: Remove Old Printers
Sometimes, the print spooler service may also stop working if several printers are connected to your PC. You can try deleting some of your old printer devices to see if that helps.
Step 1: Click on the search icon on the taskbar, type in printers & scanners and press Enter .
Step 2: Select the printer you want to remove.
Step 3: Click on the Remove button in the top right corner. Repeat this process to remove unwanted printers and try using the printing services again.
Fix 4: Delete Old Print Spooler Files
Existing print spooler cache data can also interfere with the service and cause it to crash repeatedly when corrupted. In that case, you can delete those old print spooler files to fix the issue.
Step 1: Press the Windows key + S to open Windows Search. Type services in the box and select the first result that appears.
Step 2: Right-click on Print Spooler and select Stop .
Step 3: Press the Windows key + E to launch File Explorer on your PC and navigate to the following folder:
C:\Windows\System32\spool\PRINTERS
Step 4: Select all folders and click on the trash icon at the top to delete them.
Restart your PC after you delete the files. The print spooler service should start automatically upon reboot.
Fix 5: Update Printer Drivers
Issues with your current printer drivers can also cause the print spooler to stop abruptly. If the printer drivers on your PC are outdated or corrupted, then updating them should help more often than not.
To update printer drivers, download the most recent drivers from the respective manufacturer’s website. Then, open the downloaded file to begin the installation.
Fix 6: Delete Print Spooler Registry Keys
If none of the above solutions work, you can try deleting a few registry keys associated with the print spooler. Here’s how:
Step 1: Press the Windows key + R to launch the Run dialog box. Type regedit in the box and press Enter .
Step 2: Paste the following path in the address bar at the top to navigate to Print Processors:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors
If you’re using a 32-bit version of Windows, use the following path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors
Step 3: Delete all keys inside Print Processors except winprint . To delete a key, right-click on it and select Delete . Click on Yes on the prompt.
