- Turn off Low Data Mode on iPhone and enable Unmetered Wi-Fi on Android.
- Force stop the Snapchat app.
- Manually clear the Snapchat cache files.
Common Fixes
- Check your Wi-Fi network : Ensure your device is connected to a good internet connection. Test your connection speed online .
- Check Snapchat server status : Use Downdetector to check an active Snapchat server outage.
- Lock Snapchat in the background on Android : Swipe up from the bottom to switch apps, tap the app title, and select Lock.
- Switch to the 5GHz Wi-Fi frequency : Connecting to the 5GHz Wi-Fi frequency offers you better internet speed and a long range.
- Contact ISP to unblock Snapchat – If Snapchat works on cellular data but fails to open on Wi-Fi, ask your internet service provider to unblock Snapchat.
- Update Snapchat – Open the Google Play Store or Apple App Store, search Snapchat, and tap Update.
Fix 1: Disable Low Data Mode (iOS)
When low data mode is enabled, iOS restricts all background app activities to limit Wi-Fi usage , creating refreshing issues with the Snapchat app. Turn it off to resolve the Snapchat not working issue.
Step 1: Open the Settings app > tap Wi-Fi > select your connected network .
Step 2: Toggle off Low Data Mode .
Fix 2: Set Wi-Fi Connection as Unmetered (Android)
Android phones analyze the connected network to determine if it is metered . If yes, the system limits the background activity, causing problems for apps like Snapchat. Set your Wi-Fi connection as unmetered to solve the issue.
Step 1: Open Android Settings > select Network & internet > tap Wi-Fi .
Step 2: Pick your connected network > select Whether the Wi-Fi is metered by data > set it to Treat as unmetered .
Fix 3: Force Stop Snapchat
Force closing Snapchat refreshes the app to fix glitches causing issues in running it on Wi-Fi.
Swipe up from the bottom to switch apps on your Android or iOS device and slide up the Snapchat card to force close it. Alternatively, head to Android Settings > Apps > Snapchat > tap Force stop .
Fix 4: Clear the Snapchat Cache
Corrupt cache files are a common underlying culprit behind Snapchat’s failure to work properly on Wi-Fi. Clear them manually to restore Snapchat access on Wi-Fi.
Step 1: Tap your Snapchat avatar at the top left > select the Gear icon to open settings.
Step 2: Scroll to the bottom and tap Clear Cache under Account Actions. Tap Continue when prompted to confirm your action.
Step 3: Additionally, open the Snapchat app settings on Android under Settings > Apps > select Storage and cache > tap Clear cache .
Fix 5: Reset Network Settings
If nothing works, reset the network settings on your smartphone to fix Snapchat not working on Wi-Fi.
On Android
Step 1: Open Android settings > search Reset > tap Reset Wi-Fi, mobile network & Bluetooth .
Step 2: Tap Reset network > select Reset settings .
On iOS
Step 1: Open General settings on your iPhone > select Transfer or Reset iPhone .
Step 2: Tap Reset > select Reset Network Settings . Confirm by providing your device passcode.
