- Ensure you have enabled high-resolution playback within the Prime Video settings.
- Check if your internet connection is fast, and stable enough to play high-definition videos.
- Clear the cache and browsing data on your web browser to get rid of junk files that may cause the problem.
Basic Fixes
- Check network connection : Playing Prime Video in high definition or the best resolution requires an optimum internet speed.
- Check Amazon Prime Video servers : If Prime Video doesn’t play in HD despite a good internet connection, check if Amazon Prime’s servers are facing downtime .
- Use Prime Video App : Use the Prime Video app on your Windows PC or Mac for an improved experience.
Fix 1: Check Playback Settings
If Prime Video doesn’t play in HD, check if you have enabled high-resolution playback within the settings.
Step 1: Click on the Settings icon on the player window.
Step 2: You will now get a list of video quality options in the drop-down menu. Select Best to ensure Prime Video plays the video in the best resolution.
Fix 2: Sign Out of Prime Video and Sign Back In
Step 2: Click on Sign Out .
Step 3: Now, click on Sign in to join Prime > enter your credentials > click on Sign In .
Fix 3: Clear Browser Cache
Accumulation of cache and junk files on your web browser can cause issues with media playback.
Step 1: Click on the three dots icon in the toolbar > click on Settings .
Step 2: Click on Privacy and Security > select Clear browsing data .
Step 3: Click on Time Range drop-down > select All Time. This will help you clear the stored data and cache of Chrome from when you started using it.
Step 6: You will now see a list of what is being cleared. Select what you want to delete and click on Clear data .
Fix 4: Enable Hardware Acceleration
Hardware Acceleration is a process in which hardware resources are used on your system to run the software and accelerate the task. We recommend turning it on since it results in better performance.
Enable Hardware Acceleration on Chrome
Step 1: Tap on the three dots icon in the toolbar > select Settings .
Step 2: Click on System in the sidebar.
Step 3: Turn on the toggle for Use hardware acceleration when available .
Enable Hardware Acceleration on Firefox
Step 1: Click on the hamburger menu icon on the Firefox toolbar > Settings .
Step 2: Scroll down to Performance > uncheck Use recommended performance settings > check the box for Use hardware acceleration when available .
Fix 5: Update Display Drivers
Step 1: Open Device Manage r from the start menu.
Step 2: Click on Display adapters .
Step 3: Right-click on the display driver > tap on Update driver .
Step 4: Click on Search automatically for drivers . If there are new versions, follow the on-screen instructions to update the drivers.
