• Open Settings and go to System. Here, click on Troubleshoot > Other troubleshooters > run the Audio troubleshooter.
  • Click on the sound icon in the taskbar and change the audio output device to the desired one. Then, play something to check.
  • Go to Settings > System > Sound > turn off all audio enhancements for the selected audio device.

Basic Fixes:

  • Ensure the video is not muted and has sound: Click the speaker icon in the player window or the taskbar and increase the volume using the slider. Ensure there is no cross icon visible above the sound icon.
  • Turn Bluetooth off: If you have previously connected your Windows PC with wireless headphones or earbuds, they might connect again unprompted, causing the laptop audio to mute. So, turn off Bluetooth to avoid any such accidental connections.
  • Try using a different video player: If there is no sound when playing videos on the default player, use a third-party player, like VLC Player. To do this, right-click on the media file and, from the Open with option, select the relevant third-party media player.
  • Check for Windows updates: Certain software glitches can cause audio issues on your Windows device. In this case, check and install the latest Windows updates to see if this fixes the problem.

Fix 1: Disable Audio Enhancements

Microsoft recommends disabling any audio enhancements for the default speakers, as they might interfere with player settings, ultimately causing sound issues. To do this, follow the below steps.

Step 1: Press the Windows + I keys to open Settings > select System from the left sidebar > click on Sound .

open sound menu on WIndows - 1

Step 2: Under the Output section, choose your preferred speakers .

select default speakers on Windows - 2

Step 3: Then, go to the Audio enhancements section and click on Off from the menu options. You can also select the Off option for Spatial audio to disable it.

turn off audio enhancements - 3

Fix 2: Run Sound Troubleshooter

Windows comes with a sound troubleshooter to fix audio-related issues. Here’s how to use it to restore sound on your Windows laptop.

Step 1: Use the Windows + I keys to open Settings > select System from the left sidebar > Troubleshoot from the right pane.

troubleshoot on Windows - 4

Step 2: Click Other troubleshooters .

run other troubleshooter on Windows - 5

Step 3: Click the Run button next to Audio to run its dedicated troubleshooter and follow the on-screen instructions to finish the process.

run audio troubleshooter on Windows - 6

Fix 3: Change the Audio Output Device

If you have selected an incorrect audio output device, video sound may not work on your PC. So, change the current audio output device on your Windows 11 PC and see if this fixes the issue. Here’s how.

Step 1: Click the volume button on the Windows taskbar and click on the sound output icon .

sound output on Windows - 7

Step 2: Once all the currently available audio devices are visible, select the relevant device .

select sound output on Windows - 8

Fix 4: Reinstall Audio Drivers

Corrupt audio drivers can lead to issues like sound not working on Windows 11. When this happens, you can uninstall the currently available audio drivers. Then, restart Windows to reinstall the driver and see if this fixes the issue. Follow the below steps to do it.

Step 1: Open Device Manager and click on Sound, video and game controllers to expand the options.

Step 2: Then, right-click on the audio device > select Uninstall device . Click on Uninstall when prompted.

uninstall sound drivers on windows - 9

Once done, restart Windows 11 to reinstall the audio driver. Then, try playing something to see if the issue has been resolved.

Was this helpful?