- Ensure your internet is working and try restarting your phone to fix any temporary glitches.
- Allow Outlook all the necessary permissions on your phone and try clearing its cache data.
- If you are facing issues with a specific account, try removing and re-adding it.
Try Basic Fixes
- Update the app: It could be that Outlook issues on your phone are limited to the current version of the app. If that’s the case, updating the Outlook app from the Play Store should help.
- Turn off battery saver mode: Enabling the battery-saver mode on your Android often restricts an app’s ability to work at its full potential. If you’ve enabled a power saver on your phone, it can hinder Outlook’s ability to sync and update data efficiently. Hence, it’s best to turn it off.
Fix 1: Check App Permissions
If the Outlook app isn’t working properly, it could be due to missing app permissions . To avoid this, you must allow Outlook all the necessary permissions on your phone.
Step 1: Long press the Outlook app icon and tap the info icon from the resulting menu. Go to Permissions .
Step 2: Go through all the permissions one by one and allow them.
Fix 2: Reset Your Account
The Outlook app allows you to reset your account within the app to troubleshoot sync issues. Doing this can help fix problems with the Outlook app not working properly.
Step 1: Open the Outlook app, tap the profile icon in the top left corner, and then tap the gear icon at the bottom.
Step 2: Go to Accounts , select your account, and tap Reset Account .
Fix 3: Remove and Re-Add Your Account
If resetting Outlook doesn’t help, you can try removing it and adding it back. Here’s how to do it.
Step 1: Open the Outlook app, tap the profile icon in the top left corner, and then tap the gear icon at the bottom.
Step 2: Go to Accounts , select your account, and tap Remove Account .
Step 3: Select Remove from this device and hit Remove .
Add your email account again and check if Outlook works fine after that.
Fix 4: Clear App Cache (Android)
This is a rudimentary tip that can help fix various issues with Outlook . Clearing the cache will delete any temporary files associated with Outlook that may be causing the app to malfunction.
Step 1: Long-press on the Outlook app icon and tap the info icon from the resulting menu.
Step 2: Go to Storage and tap the Clear cache option at the bottom.
