• Uninstall the Netflix app updates manually from the App info.
  • Clear the Netflix app cache on Android TV under App info > Clear cache.
  • Disable the Test Participation feature in your Netflix account.

Common Fixes

  • Check your internet connection : Ensure your Android TV is connected to a stable internet connection. Netflix recommends an internet speed of at least 3Mbps, 5Mbps, and 15Mbps to stream HD, FHD, and UHD content, respectively.
  • Verify Netflix server status : Access the Netflix Help Center to check an active server outage.
  • Check your Netflix subscription : Ensure your Netflix subscription is active and you haven’t maxed out on the screens supported in your plan. Check your payment details under Profile icon > Account > Manage payment info.
  • Disable active VPN : Open the VPN app and select Disconnect to disable the active connection.
  • Reboot your Android TV : Long-press the power button on your Android TV remote and select Restart.
  • Update the Netflix app : Head to Google Play Store on your Android TV, search Netflix, and select Update (if available).

Fix 1: Force Stop Netflix and Reopen

Force closing the Netflix app on Android TV effectively troubleshoots its existing issues and glitches.

Step 1: Open the Apps menu on your Android TV home screen and use the remote button to long-press Netflix .

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Step 2: Tap Info and select Force stop . Reopen the Netflix app on your Android TV.

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Fix 2: Uninstall Netflix Updates

Netflix may fail to start on Android TV if its recent update didn’t install accurately. Head to the app settings to uninstall the buggy update.

Step 1: Long-press the Netflix app icon and open Info .

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Step 2: Select Uninstall updates to revert to the stable Netflix app version.

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Fix 3: Clear the Netflix App Cache

A corrupt or obsolete app cache is a common culprit behind Netflix not working on Android TV. Clearing it manually should restore normalcy.

Long-press the Netflix app icon , open Info , and scroll down to select Clear cache .

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Fix 4: Disable Test Participation

Netflix constantly improves its app viewing experience by offering a default-enabled test participation feature. However, if the new feature is unstable, the app may crash. Toggle it off to fix the issue.

Step 1: Open Netflix in a browser, select your profile icon at the top right, and pick Account .

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Step 2: Select Test participation under Settings and toggle it off on the next page.

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