- Restart Instagram and try re-uploading the story.
- Ensure there’s no problem with internet connectivity on your device.
- Check the file format; avoid uploading content that isn’t a PNG/JPG or MP4/MOV file.
Basic Fixes
- Check if Instagram is down: Check if Instagram is facing downtime . If yes, wait for the platform to be restored.
- Check network connectivity: Ensure there are no problems with network connectivity on your device.
- Update Instagram: Update Instagram to the latest version on your Android or iOS device for a bug-free experience.
- Check file format and size: Ensure you’re using the standard format (PNG/JPG or MP4/MOV) to upload images or videos, and if they’re too large in size – they may take an extended time to upload.
- Restart Instagram and your device: Restart the Instagram app, and your smartphone to fix temporary bugs and glitches.
Fix 1: Enable Cellular Data for Instagram
If you can’t upload a story while you’re using mobile data, check if you’ve disabled cellular data access for Instagram
On iPhone
Go to Settings , scroll down, select Instagram from the list, and enable Mobile Data .
On Android
Step 1: Tap and hold the Instagram app icon, and select App Info .
Step 2: Select Data usage and ensure you haven’t enabled Disable mobile data .
Fix 2: Don’t Add Stickers or Music
Adding stickers, GIFs, or music to your Instagram story will obviously make it content-heavy, and this can pose some issues for the upload process, and can even decrease the quality of the story . So, you can try uploading the story without any music or story, and see if you can successfully upload it.
Fix 3: Clear Cache
Clearing cache and junk files may resolve the issue with uploading stories. You can check our guide on what happens when you clear your cache on Instagram for a better understanding.
On Android
Step 1: Long-press the Instagram app on the home screen and tap on App info . Tap on Clear Data .
Step 2: Tap on Clear cache and select OK to confirm.
On iPhone
Offloading an application on your iPhone removes temporary data, including cache and junk files.
Step 1: Open the Settings app. Go to General -> iPhone Storage .
Step 2 : Scroll down and select Instagram from the list. Select Offload App . Wait for the offloading to complete, then tap on the Reinstall App option.
Fix 4: Log Out and Login to Instagram
Once you sign out of Instagram and log in again, there is a good chance that the issue will be resolved.
Step 1: Open the Instagram app and go to the Profile tab. Tap on the menu button and select Settings .
Step 2: Tap on Log Out . Once you are logged out, sign in to your account.
If none of the above methods work, try contacting Instagram’s support for assistance.
