• If you can’t download videos on Prime Video, ensure your internet is working fine.
  • If you’re using cellular data, ensure you’ve disabled the option in Prime Video that restricts downloads to Wi-Fi only.
  • You must also ensure there’s enough storage space on your iPhone to accommodate new downloads from Prime Video.

Basic Fixes

  • Restart Prime Video : If there’s any bug preventing you from downloading content, restarting your iPhone and the Prime Video app will help.
  • Check network connectivity: Ensure you have active and stable Wi-Fi and a cellular plan.
  • Check iPhone storage: Ensure you have enough storage space left so that your iPhone can accommodate the downloads on the Prime Video app.
  • Update Prime Video: You can also update the Prime Video app for a bug-free experience or uninstall and re-install the latest version of the app.

Fix 1: Check if Downloading on Wi-Fi Only Is Enabled

If you can’t download content on Prime Video with mobile data, check if you’ve allowed downloads only on Wi-Fi.

Step 1: Open the Prime Video app on your iPhone. Tap on My Stuff at the bottom-right corner.

Step 2: Tap the Settings icon at the top-right corner. Select Streaming and Downloading .

Step 3: Check if Download on Wi-Fi Only is enabled and tap the toggle to disable it.

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Fix 2: Enable Cellular Data for Prime Video

If you’ve disabled Prime Video from accessing the internet over your cellular data, you can’t download content.

Open the Settings app > tap on Cellular > scroll down and ensure you’ve enabled the toggle for Prime Video .

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Fix 3: Disable Low Data Mode

Ensure you haven’t enabled Low Data Mode on your iPhone. This might slow down the download speeds if not entirely prevent videos from downloading.

Step 1: Open the Settings app . Tap on Cellular Data/Mobile data .

Step 2: Tap on Mobile Data Options (or Cellular Data Options).

Step 3 : Tap on Data Mode . Ensure you haven’t selected the Low Data Mode option. Select Allow More Data on 5G or Standard .

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Additionally, ensure you’ve not enabled Low Data Mode for Wi-Fi networks as well. Open the Settings app , tap on Wi-Fi , and tap on the info icon next to the connected network. Then, turn off the toggle for Low Data Mode .

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Fix 4: Check the Episode Download Limit for Auto Downloads

Auto Download automatically downloads a specific number of episodes on your iPhone. If you wish to auto-download more episodes of a TV show, you must check the Episode Download Limit in the Prime Video app.

Step 1: Open the Prime Video app on your iPhone. Tap on My Stuff at the bottom right corner.

Step 2: Tap the Settings icon at the top right corner > select Streaming and Downloading .

Step 3: Tap on Auto Downloads . Change the Episodes to the download limit as per your choice.

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