- Switch the default music service for Amazon Echo from the Alexa app > More > Settings > Music & Podcasts > Your Default Services.
- Relink the music service from Alexa settings > Music & Podcasts, and retry playing a song.
Basic Fixes
- Check your internet connection : Ensure your Amazon Echo device is connected to a robust Wi-Fi connection. Also, reboot your router to fix network connectivity issues and resume playing music.
- Inspect the Alexa server status : Visit Downdetector to check an active Amazon Alexa server outage.
- Replug the Amazon Echo device : Unplug the Amazon Echo device power, wait a few seconds, and plug it back in. Wait patiently till the device gets ready to take voice commands and play music.
- Check the Amazon Echo volume : You can’t hear audio tracks if your Amazon Echo is set on mute. Press the Volume button on your Amazon Echo or adjust the sound using the Alexa app. Open the Alexa app, select your Echo device, and tap Volume to increase it.
- Verify your music subscription : Amazon Echo may not play music if your music streaming platform subscription (e.g. Spotify, Apple Music) has expired. Ensure you have an active subscription and use relevant Alexa commands to play music.
- Update or reinstall the Alexa app : Open the Google Play Store or Apple App Store, search Amazon Alexa, and tap Update (if available). Alternatively, uninstall the app from your device and install it afresh.
Fix 1: Switch the Default Music Service
Step 2: Select Your Default Services, and tap Change to pick your favorite music streaming service as default.
Fix 2: Play Music via Bluetooth Connection
Fix 3: Relink the Music Service
Step 1: Open Alexa settings (check the above steps), select Music & Podcasts , and tap a music streaming service.
Step 2: Tap Disable skill , wait a few seconds, and select Enable skill . Sign in with your account details when prompted to link the music service.
Fix 4: Disable the Explicit Filter
