- Check your billing status in Prime Video to ensure no previous payment is due for your account.
- Update the Display Drivers by going to Device Manager > Display Adapter > right-click on Display Driver name > choose Update drivers.
- Open Settings > System > Troubleshoot > Other troubleshooters > click on Run next to Windows Store Apps.
Basic Fixes:
- Check device limit: You can use Prime Video to stream content on up to three devices using your account. You can deregister the device from your Prime Video account.
- Disable VPN: A VPN connection can interrupt content playback for your region. We suggest disabling your VPN connection.
- Check Prime Video server status: Visit Downdetector to check if Prime Video servers are undergoing downtime in your region.
Fix 1: Check Your Billing Status
First, check the billing status of your Prime Video account. If your Prime Video account does not process the yearly or monthly subscription fee, it will not work properly on any device, including Windows PCs. Here’s how to check it and make changes if necessary.
Step 1 : Open Prime Video in your browser and sign in to your account.
Step 2: After logging in, click the profile icon at the top-right corner.
Step 3: Select Accounts and Settings from the options.
Step 6: Click on Edit Payment Method at the bottom. Now, you can add a new payment method or select a previously added payment method.
Fix 2: Update the Display Drivers
If the app is still not working, try updating the display drivers of your Windows 11 computer. It is possible that the current display driver version on your Windows 11 computer is not compatible enough to run the Prime Video app. Here’s how to update. Do note that Prime Video on Windows does not support 4K HDR content playback.
Step 1: Open Device Manager on your Windows 11 computer.
Step 2: Click on Display Adapters .
Step 3: Right-click on the Display Driver name > select Update driver .
Step 4: Click Search Automatically for Drivers to start the process.
Fix 3: Run Microsoft Store Apps Troubleshooter
You can use the built-in troubleshooter for the Microsoft Store app on your Windows 11 PC to check and fix the problems with the Prime Video app, if there are any. Do note that Windows 11 Insider Build 25169 or higher will show Microsoft Store apps troubleshooter as Windows Store Apps.
Step 1: Open Settings > System > Troubleshoot > Other troubleshooters .
Step 2: Scroll down and click on Run next to Windows Store Apps.
Step 3: Follow the on-screen instructions to finish the troubleshooting process.
Fix 4: Reset the Prime Video App Settings
The next solution is to reset all settings for the Prime Video app on your Windows 11 PC. This process will remove information like login details, watch history, and downloaded content from your computer.
Step 1: Open Settings > Apps > Apps & Features .
Step 2: Under Apps and Features, look for Prime Video for Windows .
Step 3: Click the three dots next to Prime Video for Windows > choose Advanced options .
Step 4: Scroll down and click on Reset . Click on Reset again to confirm your choice.
Tip: Read our post to learn how to change Prime Video account on Firestick, TV, and mobile .
