• Understanding the error codes will help dictate the best solutions. Some common codes include 0xCAA20003—authorization problem, 0xCAA82EE2—request timed out, 0xCAA82EE7—server name not resolved, and 0xCAA20004—request not approved.
  • Clearing the Team cache is an excellent solution when it is not loading or opening.

Basic Fixes

  • Check for downtime : Servers can be down, as many people worldwide rely on Teams. You may verify using downdetector .
  • Temporarily use Microsoft Teams Classic : If Team is not loading, try Teams Classic, the original version of the Microsoft Teams app designed for business use.
  • Sign out and restart the computer and app : Signing out of Teams and restarting your computer can be a potent solution.

Fix 1: Clear the Teams Cache

While a cache is an easy way to increase Teams’ speed and efficiency, it will affect the service’s core operation if corrupted. You may delete the cache to fix this problem.

Step 1: Press Ctrl + Shift + Esc to open the Task Manager.

Step 2: Right-click on Teams and click End Task .

End Team task - 1

Step 3: Open File Explorer by pressing Windows + E > navigating to the path below > replacing username with your actual user name:

C:\Users\username\AppData\Local\Packages\MicrosoftTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

Step 4: Delete all the content of the folder and restart Team.

Delete Team cache - 2

On your Android device, you may follow the steps below to Delete the Team cache.

Step 1: Open Settings > go to the app list or Apps section > click on Teams .

Apps - 3

Step 2: Tap on Clear data at the bottom > select Clear all data .

Clear data on Android - 4

Fix 2: Repair and Reset Microsoft Teams (Windows)

If the Microsoft Teams app is not loading or opening, some valuable files may be corrupted. Your Windows computer’s built-in repair function can fix this.

Step 1: Press the magnifying lens on the Start menu, type Teams , and click on App settings .

Teams app settings - 5

Step 2: Click on Repair and restart Teams. If the problem persists, click on Reset .

Repair MS Teams - 6

Fix 3: Reinstall Microsoft Teams

If none of the solutions worked, uninstall and reinstall the app. You may long-tap the icon on a mobile device and select Uninstall or Delete . On your Windows computer, follow the steps below.

Step 1: Press Windows + R to open the Run dialog, type appwiz.cpl , and hit Enter .

Step 2: Click the Teams app from the app list, click Uninstall , and follow the wizard to complete the process.

Uninstall Teams 1 - 7

Step 3: Navigate to the Teams official page , download a new version, and install it.

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