- If you or the other person has disabled Active Status on Instagram, you won’t be able to see it.
- Ensure you haven’t blocked the user, or the user hasn’t blocked you.
- Instagram will only show the active status of an account once you start having a conversation with the person.
Why Can’t You See if Someone is Active on Instagram
- Not following each other : While you have the option to communicate in Instagram DM with anyone once they approve your request, both of you should follow each other to see the Instagram active status.
- You haven’t communicated with them in DM: Instagram will only show the active status of an account once you start having a conversation with the person.
- Active Status limits you to the recent 25 chats : Even if you maintain contact to know their last seen, you can only view the active status of your last 25 conversations.
- Activity Status is disabled: If you or the other person has disabled active status on Instagram, you can’t view it.
- You have been restricted: If a user restricts you on Instagram , you can’t view their Activity Status.
- You are blocked: The other person might have blocked you on Instagram , hence restricting you from viewing the Activity status.
Basic Fixes
- Check if Instagram is down: Check if Instagram is facing downtime . If yes, wait for the platform to restore services.
- Check network connectivity: Ensure there are no problems with network connectivity on your device.
- Update Instagram: Update Instagram to the latest version on your Android or iOS device for a bug-free experience.
Fix 1: Enable Activity Status
If you have turned off Activity Status on Instagram , you can’t view someone else’s last seen either.
Step 1: Open the Instagram app and tap profile from the bottom right.
Step 2: Tap the hamburger icon in the top right corner.
Step 3: Scroll down and select Messages and story replies .
Step 5: Tap Show activity status .
Step 6: Toggle on Show Activity Status .
Fix 2: Clear Cache
Clearing cache and junk files may resolve the issue with active status. You can check our guide on what happens when you clear your cache on Instagram for a better understanding.
On Android
Step 1: Long-press the Instagram app on the home screen and tap on App info . Tap on Clear Data .
Step 2: Tap on Clear cache and select OK to confirm.
On iPhone
Offloading an application on your iPhone removes temporary data, including cache and junk files.
Step 1: Open the Settings app. Go to General -> iPhone Storage .
Step 2 : Scroll down and select Instagram from the list. Select Offload App . Wait for the offloading to complete, then tap on the Reinstall App option.
Fix 3: Log Out and Login to Instagram
Once you sign out of Instagram and log in again, there is a good chance that the issue will be resolved.
Step 1: Open the Instagram app and go to the Profile tab. Tap on the menu button and select Settings .
Step 2: Tap on Log Out . Once you log out, sign in to your account.
If none of the above methods work, try contacting Instagram’s support for assistance.
