- You have not enabled Guided Access on your iOS device. Since it is not enabled by default, it may still be turned off. Further, you may have unknowingly disabled it.
- Guided Access is triggered by the power or home button. Therefore, it is worth checking if you have a damaged button or if the case is restricting it.
- You have not enabled the accessibility shortcut for Guided Access.
Basic Fixes
- Enable Guided Access: Make sure you have enabled Guided Access on your iOS device. Go to Settings > Accessibility > Guided Access and enable it.
- Restart device: Restarting your iOS device can help you fix the problem. If your current session has any bugs causing problems in using Guided Access, starting a fresh session will certainly help.
- Update device: If a lot of users complain of issues while using Guided Access on iPhone or iPad, Apple will certainly push an update at the earliest.
Fix 1: Enable the Accessibility Shortcut
By default, a triple click on the side button or home button is assigned to trigger Guided Access. This is called an Accessibility Shortcut. However, if Guided Access is not working, it is worth checking if it is assigned to the triple-click shortcut.
Step 1: Open the Settings app. Tap on Accessibility .
Step 2: Scroll down to find Accessibility Shortcut . Ensure that the option for Guided Access is checked.
Fix 2: Check the Power Button if Guided Access Is Not Working on Triple Click
If Guided Access is not working on a triple click of the power button or the home button, ensure that they are not damaged. Further, also ensure that the case on your iPhone is not restricting you from clicking the buttons.
Fix 3: Review Guided Access Options
Guided Access has a bunch of options to make sure you get to fully control the feature. If you are unable to use any, the option may be disabled. For example, you might be wondering why the touchscreen is still working if you have Guided Access enabled. But what you should know is that you need to enable toggles for all of these in the options menu.
Step 1: Open the Guided Access menu by triple-clicking the side button .
Step 2: Tap on Options .
Here are a few options that you can use to control Guided Access on your iPhone and iPad.
- Disable the side button and the volume buttons to prevent closing the screen or increasing/reducing volume.
- Disable Motion to lock auto rotate.
- Disable any keyboards within the app.
- Set a time limit for Guided Access. This ensures that Guided Access is disabled after the set duration automatically.
If nothing works, you can try to reset your iOS device . This can get rid of any corrupted files and will reset any misconfigured settings causing problems with Guided Access.
