• Tweak the DNS configuration on your device and set it to a public DNS server (Google or Cloudflare DNS).
  • Update your router’s firmware and switch to the 5GHz frequency band to boost the Wi-Fi signal.

What Does Netflix Error NW-2-5 Mean?

It indicates that an existing network issue stopped your device from accessing Netflix. This can happen due to one of the following reasons:

  • Unstable network or slow internet connection.
  • An outdated Netflix app.
  • Incorrect network configurations.
  • Your Internet Service Provider (ISP) has blocked Netflix.

Common Fixes

  • Connect to a good internet connection : I recommend at least 5Mbps for HD and 25Mbps for Ultra HD/4K video playback on Netflix.
  • Update or reinstall the Netflix app : Open your device’s app store (e.g. Google Play Store, Apple App Store), search Netflix, and select Update. Alternatively, uninstall the app and install it to start afresh.
  • Restart your device and router : Reboot your device, unplug the router, wait a few seconds, and plug it back in. You can also reboot your router from its admin page .
  • Contact your ISP : Ask your Internet Service Provider to unblock Netflix on your network.

Fix 1: Tweak DNS Configuration

Incorrect device DNS settings may cause a network issue, resulting in the Netflix NW-2-5 error. To resolve the issue, set the DNS configuration manually to public DNS servers (e.g. Google, Cloudflare). Let’s configure it on a TV for demonstration.

Step 1: Tap the Gear icon at the top right to open the Android TV Settings.

1 Launch the Settings app - 1

Step 2: Select Network & internet and scroll down to configure IP settings .

2 Head to Network internet - 2

Step 3: Switch IP settings to Static and type 8.8.8.8 or 8.8.4.4 for Google DNS. Alternatively, you can set the Cloudflare DNS by entering 1.1.1.1 or 1.0.0.1 . Reopen the Netflix app.

4 Choose Static - 3

Fix 2: Verify Your Network Can Play Netflix

Streaming Netflix on a public network like metro stations, cafes, etc., often results in the NW-2-5 error as their network has data usage restrictions.

Switch to a private network or contact the network administrator to resume watching your favorite Netflix show.

Fix 3: Boost Your Wi-Fi Signal

Lastly, you can follow the tips below to boost your Wi-Fi signal and remove network issues that cause the NW-2-5 error on Netflix.

  • Use your device close to your router.
  • Update your router’s firmware.
  • If you have a dual-band router, switch to the 5GHz band instead of using the 2.4GHz band to get faster speeds and more range.
  • Cut off other connected devices.
  • Replace the router’s antenna with a stronger one.
  • Purchase a Wi-Fi repeater or extender to boost the Wi-Fi signal.

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