- “G” Icon Missing: If the Grammarly “G” icon is missing in Word, it might be disabled. Use the keyboard shortcut (Alt + Ctrl + Shift + G) to reactivate it.
- Check Settings: Verify your Grammarly settings are accurate. Double-check the language and ensure tone detection is enabled if needed.
- Reinstall if Needed: If Grammarly isn’t working, try reinstalling it from the official website.
Not everyone can be a whiz with grammar and spelling. That’s why tools like Grammarly are so popular. They go beyond your basic spellcheck tools and help you correct grammar and even adjust the tone of your writing. If you’re using Grammarly in Microsoft Word, you might occasionally come up against some issues like the app stopping working or telling you something’s wrong when it isn’t. Don’t panic — we’ve got answers to all your Grammarly/Word-related problems below.
Fix #1: How to Fix “Grammarly isn’t Working in Word” By Reactivating the Assistant
The most pressing issue for anyone needing to pen a report or an email is when Grammarly appears to have shut itself down. The Grammarly app should automatically open when you create a Microsoft Word document. If it doesn’t, you may need to restart it manually.
Step 1: Load or create a Word document. Look for the pale green and white “G” icon in the lower right corner — this indicates that Grammarly is switched on and working. If there are errors in the writing, this icon may have a number in it, instead of the “G” icon.
Step 2 : If you don’t see this icon, this usually indicates that Grammarly is either not installed or has been manually switched off. To check if the Grammarly add-in is installed, search for it using your Windows search bar, as shown.
Step 3 : If the Grammarly app appears when you search for it, click Open, and you should see this screen.
Step 4 : Head back to your Word document and press the following keys simultaneously: Alt, ctrl, shift, and G. This is the keyboard shortcut to reactivate Grammarly if someone has accidentally switched it off. The Grammarly Assistant will open and you will get an alert telling you where to access further keyboard shortcuts.
Fix #2: Installing or Reinstalling Grammarly
Step 1 : If you didn’t see Grammarly when you searched using the Windows search bar, it means you haven’t installed the app or it’s been uninstalled in error. To install/reinstall Grammarly, use your preferred internet browser to navigate to the Grammarly website .
Step 2 : Click the “Get Grammarly It’s Free” button and enter your details to create an account. If you already have an account, click “I have an account.” In either case, follow the on-screen prompts to download and install Grammarly for your device.
Fix #3: Ensure Your Settings are Correct
If Grammarly is telling you your writing is incorrect when you know that’s not the case, you might get very frustrated with this app. However, in most cases, it’s simply a matter of ensuring your settings are correct.
Step 1 : Click the Grammarly icon then click the Settings icon which looks like a gear.
Step 2 : Check your Customization options, starting with language. You will see an option that says, “I write in:” and a drop-down menu. Choose the correct language, for example, American English instead of British English.
Step 3 : You can also decide if you want Grammarly to detect tone. Turning this off means Grammarly will no longer make tone suggestions. If you used to have these suggestions but now don’t, it’s probably because this option has been switched off. Click the toggle button to switch it back on if required. Note: The Writing Style option is currently unavailable within Microsoft Word and clicking this will open the web-based version of the Grammarly app.
Your Grammarly app should now work seamlessly and correctly within your Microsoft Word documents.
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- Access the print queue on your computer and manually clear any stuck print jobs that might be causing the issue.
- Ensure you have the latest printer drivers installed. If not, update them or reinstall the drivers to resolve compatibility issues.
- Use your computer’s built-in printer troubleshooter tool to detect and fix common printer problems.
Preliminary Fixes
- Check Printer Connection : You should first try power cycling both your computer and printer. Refreshing the connection between your devices may solve this problem much quicker than you had anticipated.
- Check Pages and Ink : If your printer has run out of pages or ink, you may receive the ‘documents are waiting’ error. You should refill the ink or add more pages to your printer for a smooth operation.
- Check your Printer Status : Ensure your printer’s status is not set to offline. This will make the printer undetectable for your computer. As a result, your PC won’t be able to communicate with the printer.
Fix 1: Run the Printer Troubleshooter
Step 1: Navigate to Settings . Then, open the System and select Troubleshooters .
Step 2: Select Other troubleshooter . Now, Run the printer troubleshooter from the following menu and follow the on-screen instructions.
If the troubleshooter cannot solve your problem, try restarting the Print Spooler service.
Fix 2: Restart the Print Spooler
Step 1: Press Windows + R to open a new Run window.
Step 2: Then, type services.msc and press Enter .
It opens the services menu.
Step 3: Scroll down to Print Spooler .
Step 4: Right-click on the service and select Stop .
The service should no longer be running now.
Step 5: Now, launch File Explorer and go to the following path.
C:\Windows\System32\spool\printers
Step 6: Delete the content of the folder. By doing that, you’ll delete the printing queue.
Note : Don’t delete the folder itself.
Step 7: Restart your computer.
Step 8: Go back to Print Spooler and restart the service.
Step 9: Set the Startup Type to Automatic .
If the steps above are too complicated, complete the same task from the Command Prompt menu.
Step 1: Launch the Command Prompt as admin.
Step 2: Run these commands and press Enter after each one.
net stop spooler
del /Q %systemroot%\system32\spool\printers\*.*
net start spooler
Check if the error is gone. If this doesn’t resolve, check out the next fix.
Fix 3: Reinstall the Printer Drivers
If your print drivers got corrupted, are missing, or are running outdated drivers, you may not print your documents. That’s why you need to update your drivers. Or reinstall them if they get corrupted.
Step 1: Launch the Device Manager . Then, go to Print Queues and expand the list.
Step 2: Select Update driver and check if the problem is gone.
If it persists, select Uninstall device to remove your current print drivers. Restart your computer. Your device will automatically install the latest print drivers.
Check if your printer still says documents are waiting to be printed.
Fix 4: Remove and Add Your Printer
If nothing worked, maybe re-adding your printer to your computer will do the trick. It’s a handy way to fix the printer ‘documents waiting’ error.
Step 1: Head to Settings > Bluetooth & devices > Printers & scanners menu.
Step 2: Select your preferred printer.
You can check the printer’s details. You can run the troubleshooter from the same menu too.
Step 3: Click Remove .
Now, go back and select Add device . Once Windows detects your printer, click Add device .
You may need to cancel documents waiting to print and try again.
If the printing error only appears while using Google Chrome , check our dedicated guide to troubleshoot it. Before you rush to the nearest store to print your documents and files, use the tricks above to fix the problem.
